Return & Exchange Policy

Last updated: December 3, 2021
Thank you for shopping at Amoritz.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Amoritz Psychology Paintings, 663 Avenue Orly Dorval, QC, H9P 1G1.
  • Goods refer to the items and products offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website. 
  • Vendors refer to Third Party Service Providers for production and fullfillment of certain Goods offered by our Service.
  • Website refers to Amoritz, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Our Policy Sections

Our policies are different depending on the type of Goods offered. At the moment, We offer only prints that are produced by different print fulfillment services and vendors. We rely on their policies to offer you this service. Please refer to the section of each type of Goods to know what to expect for each one. As We add other types of Goods, like originals and limited prints, We will also add these specific policy sections.

Wall Art Prints

Each Order is a custom work of art printed just for You. As such, We do not accept returns or exchanges. However, We stand behind Our craftsmanship, and are committed to making sure You are completely satisfied with Your purchase.

Shipping Damage

We do our utmost to ensure that Your prints are packaged carefully and arrive safely at their destination.
If Your items arrived damaged, please keep all packaging and contents and contact Us by using the VIP Support Section on my Contact Page  with your Order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever We can to get a replacement out the door as soon as possible.

Remakes

We take pride in the work We produce. If You are not satisfied with Your Order, please contact Us with your Order number and as much information about how We can improve Your product as possible. Our Customer Service Team will be happy to work with you on a resolution. Contact Us by using the VIP Support Section on my Contact Page

Order Changes and Cancellations

If your order is currently in production and has not yet been shipped, we are sometimes able to make changes within a very short time frame.

 Please follow the instructions below for Order change requests.
To request a change to Your Order, please contact Us within 5 minutes of placing your Order by using the VIP Support Section on my Contact Page .

I must receive your message between 6:00am and 8:30pm Eastern Time, otherwise, I will not be able to modify your order.



Give the following information:

  • The name used to place the Order
  • The change you want to apply or if you want to cancel
  • The Order number if you have it

If the Order has not been sent to production, the change will be implemented. You will receive a confirmation email advising you of the status of your request.


For inquiries about an order already in production, please contact Us by using the VIP Support Section on my Contact Page with your Order number for further instructions.

Restocking fee

For any Order cancellation or refund, there will be a restocking fee of 20% deducted from the total you paid. When You will receive your refund, You will find 20% less of the total you paid.

Merchandise Art Prints

Order Cancellations and Address Changes

We cannot make any cancellations or address changes for any Orders after Your Order has reached production. This is due to the nature of creating customized products that are created by Our vendors once it has reached this step in the process. Our vendors typically begin production of Your item within 24 hours of Your Order being submitted and We cannot guarantee that the manufacturer will see Our request to cancel or change the address.
If You have an Order with an order status that is stuck with an Address Issue and if You have not made any changes within 45 days from the Order submission date, Your Order will be canceled by Our team. Please be sure to make any address changes within 45 days or before Your Order is sent to production. For any inquiries concerning address changes or cancellations, please contact Us by using the VIP Support Section on my Contact Page with your Order number for further instructions.

Reprint & Refund Policy

While We want every Order to be perfect, mistakes can happen from time to time. We can offer reprints and refunds for Your Orders if there are Order mistakes. If You are submitting a reprint or refund request, please be sure to include photo evidence of Your product in Your Order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from Us or You. If an Order is reprinted with upgraded shipping, We do not cover the cost of upgraded shipping. The cost of upgraded shipping will be covered by You.


Let's take a look at the scenarios when You can request a reprint/refund and who covers the cost.


When We cover the Reprint/Refund cost:

  • If there is a manufacturing issue with Your product in Your Order.
  • If the product in Your Order is broken or damaged in the mail.
  • If You receive the wrong product in Your Order.
  • The Order is lost in transit and the initial shipping address for the Order doesn't need to be changed.
  • The Order is lost in transit and the actual shipping time exceeds the general shipping timeframe for Orders.

When We don't cover the Reprint/Refund cost:

  • If You don't like the product printed accordingly to our manufacturer's standards.
  • If You make any mistakes such as You select the wrong size, model or product when ordering the product.
  • The Order is still within the specified maximum production and shipping times for the products.
  • Please see Our Current Production & Shipping Times sections below to see the maximum times.*
  • The Order is lost in transit and the initial shipping address is incorrect and You need to change the address.
  • The tracking for Your order shows delivered but You have not received the package.
Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.
Please note that there may be variances in ship dates and these times are subject to change. Please view the current shipping and production times below.*

Production Timeframes*

95% of our parcels are delivered within these time frames. The production times are shown for stocked apparel items. Occasionally, some items are not kept in stock at the manufacturer and this may incur a longer production time.
The percentages displayed in the table are the percentage of orders at that specific stage/number of days in production. Date ranges for the data are trailing 2-weeks.

Product Category

0-6 Business Days spent in Production

7-9 Business Days spent in Production

9+ Business Days spent in Production

Contact Us if your order is in production longer than _business days

Accessories - Totes & Bags

100%

0%

0%

10

Kiss Cut Stickers

100%

0%

0%

10

Phone Cases

100%

0%

0%

12

Shipping Timeframes*

We are working daily with our shipping providers to continuously monitor timelines and optimize as best as possible. Shipping times can vary for both products and variants. Variances in shipping times can occur due to the following scenarios:

  • Increase in overall shipping times during the holiday peak season.
  • International orders with limited tracking as they go through customs and are being shipped by sea/air.
  • USPS orders requiring extra days during sorting.

The percentages displayed in the table are the percentage of orders at the specific stage/number of days in transit. The table below applies to standard shipping from the US to the US and the date ranges for the data are trailing 2-weeks.

Product Category

0-6 Business Days spent in Transit

7-9 Business Days spent in Transit

9+ Business Days spent in Transit

Contact Us if your order is in transit longer than _business days

Accessories - Totes & Bags

97%

0%

3%

12

Kiss Cut Stickers

98%

1%

1%

12

Phone Cases

100%

0%

0%

12

Shipping Transit Times*

For orders that are in transit for less than the stated timeframes, do not contact our support team. If you have orders in transit for longer than the timeframes listed below, please contact Shipping Support by using the VIP Support Section on my Contact Page  with your Order number for further instructions.

Shipping method

Maximum Shipping/Transit times

US Standard

Allow up to 12 business days from the ship date

Canada Standard

Allow up to 21 business days from the ship date

International Standard

Allow up to 30 business days from the ship date

Shipping Delay Updates*

Shipping delays may occur during the holiday season due to the current economic climate for the major shipping carriers. We recommend you keep up-to-date with the latest news from the major carriers to understand any shipping and delay expectations.

Returns Policy

We cannot issue refunds for any returned Orders. We can only reship it or issue a reprint (depending on Our vendor) for a returned Order.

Exchange Policy

We do not offer exchanges for products that are Ordered. We do not have an inventory of products and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.

Restocking fee

For any Order cancellation or refund, there will be a restocking fee of 20% deducted from the total you paid. When You will receive your refund, You will find 20% less of the total you paid.

Policy Changes

We reserve the right to amend this return and exchange policy at any time with or without notice. You will find the date of the last update to this policy at the top of this page.

Contact

If you have any questions regarding this policy, or your dealings with our website, You can contact Us:

Via our VIP Support Section on my Contact Page